Plain-language summary
Use the in-app report flow for abuse, underage users, threats, exploitation, harassment, spam, or illegal content.
Poplous is not an emergency service. If someone is in immediate danger, contact local emergency services first.
Reports can trigger automated triage, human review, account restrictions, evidence preservation, appeal options, emergency escalation, and external reporting when required by law or serious safety risk.
Emergency disclaimer
Poplous cannot provide emergency response, crisis counseling, or law-enforcement dispatch. If you or someone else is in immediate danger, contact local emergency services first.
If the issue involves emotional distress, self-harm, sexual violence, or exploitation, local crisis and support resources may also be available.
Reports submitted through Poplous may not be reviewed in real time. If you can safely do so, also report the user or message in Poplous so moderators can review and take platform action.
How to report
Use the report button in the message menu, chat menu, user/profile menu, or Safety section in Settings.
Choose the closest report reason and add brief context if requested. Do not put yourself at risk to collect evidence. Do not download, forward, save, screenshot, or reshare suspected child sexual abuse material or other illegal content.
Reporting is available without premium access.
Report categories may include harassment or hate, spam or scam, sexual content, child safety concern, underage user, threat of violence, self-harm or suicide concern, impersonation, privacy abuse or doxxing, and other concerns.
What happens after reporting
After you submit a report, Poplous may confirm receipt and route the report based on severity.
Poplous may preserve relevant message references, report reasons, conversation metadata, account or session identifiers, timestamps, moderation decisions, device or network risk signals, moderation history, and safety evidence.
We preserve only the evidence reasonably needed to review the report, enforce rules, prevent repeat abuse, support appeals, protect users, or comply with legal obligations.
Automated systems may triage the report. Human moderators may review serious or ambiguous cases. Outcomes may include no action, warning, message removal, block or matching limits, suspension, ban, appeal eligibility, emergency escalation, or external reporting.
We may confirm that we received your report, but we may not share the exact enforcement outcome when doing so could affect another user's privacy, safety, an investigation, or legal obligations.
Severity routing
Reports are reviewed based on severity.
Critical reports may include apparent child sexual abuse material, grooming of a minor, sextortion of a minor, credible imminent violence, or immediate self-harm risk.
High-severity reports may include extortion, doxxing, severe harassment, non-consensual intimate content, or repeated abuse.
Standard reports may include spam, scams, impersonation, ban evasion, or lower-severity abuse.
Child-safety escalation
Poplous is 18+ and does not allow minors. Reports or signals involving minors, grooming, sextortion, child sexual abuse material, or sexual exploitation are treated as high priority.
You can report suspected underage users, suspected grooming, suspicious adult-minor contact, sextortion, or attempts to move a minor off-platform.
Poplous may use age assurance, safety signals, anti-evasion tools, and account restrictions to enforce the 18+ rule.
Poplous may preserve evidence and submit reports to NCMEC or other required legal channels. Do not forward, download, save, screenshot, or reshare suspected child sexual abuse material.
If you believe your account was incorrectly restricted for age-related reasons, you may request review through the available appeal path.
Moderation overview
Poplous uses a combination of user reports, automated classifiers, keyword and behavior signals, device and network safety signals, enforcement history, and human review.
Automated systems help prioritize likely risks, but they can make mistakes. High-severity cases, ambiguous cases, and eligible appeals may be reviewed by human moderators.
Moderation systems are designed to minimize unnecessary exposure to private chat data while still preserving the evidence needed to protect users and comply with the law.
Moderation does not guarantee that every harmful message, user, or violation will be detected or prevented.
Appeals
If Poplous takes action on your account, session, content, or access, and the decision is eligible for appeal, you can request review through the appeal or support path provided in the app.
Include the affected account, session, or report context and a concise explanation of why you believe the decision was wrong.
Some actions may remain active during review when needed for user safety, fraud prevention, child safety, legal compliance, or service protection.
Appeals may be limited or unavailable for legal preservation, external reporting, emergency safety restrictions, repeated ban evasion, or cases where disclosure would create safety or legal risk.
Law-enforcement and legal requests
Law-enforcement requests must be sent through lawenforcement@poplous.com when available. Requests must include the requesting agency, officer or authorized representative, legal authority, records sought, emergency basis if any, relevant identifiers, and a verified return contact.
Poplous reviews requests for validity, scope, and legal basis before preserving or disclosing records, unless emergency circumstances legally justify immediate action.
Ordinary users must use in-app reporting or support channels, not law-enforcement request channels.
Contact
Safety support: safety@poplous.com.
General support: support@poplous.com.
Law-enforcement requests: lawenforcement@poplous.com.
Legal requests: legal@poplous.com.
For immediate danger, contact local emergency services first. If it is safe to do so, also submit an in-app report so Poplous can review and take platform action.